Troubleshooting Common Issues with TTU EndNote Download

The University at Buffalo Libraries has recently released an updated version of EndNote, a popular citation management tool used by researchers and students worldwide. However, some users may encounter issues while downloading or using this software. In this article, we will provide step-by-step instructions on how to troubleshoot common problems with the TTU EndNote download.

Scripting Error with 'Find Full Text' Authentication

One known issue with EndNote is a scripting error that may occur when attempting to use the 'Find full text' authentication feature. This problem is likely due to a bug in the software and should be fixed in a future release. To resolve this issue, simply accept the error message and continue the download process.

When using the 'Find full text - Authenticate' feature, EndNote will prompt you to login to University Libraries services. Enter your UBIT name and password to authenticate your account.

Configuring Connection Files

To improve the success rate of the Find Full-Text feature, it is recommended that you use the University at Buffalo Libraries connection file instead of a older version called SUNY-Buffalo. To activate this connection, go to Edit > Connection Files > Open Connection Manager and select the Univ Buffalo Libraries option.

Installing EndNote

Before installing EndNote, make sure to close all windows applications on your computer. You must also have administrative rights on the computer to install this software. Additionally, some browsers may flag the program with security reminders, which is normal.

System and Hardware Requirements

For optimal performance, please note that EndNote has specific system and hardware requirements listed on their official website. Be sure to check these requirements before installing the software.

By following these simple steps, you should be able to troubleshoot common issues with the TTU EndNote download and start using this powerful tool for your research needs. If you have any further questions or concerns, please feel free to contact the University Libraries support team for assistance.

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